Last updated: 24 September 2026
Francinevisuals respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect when you visit francinevisuals.com, purchase a product, contact us or otherwise interact with our website, how we use that information, and what rights you have.
Francinevisuals is operated by twenty-four, a business registered in the Netherlands.
1. Who is responsible for your personal data?
The data controller responsible for the processing of personal data described in this Privacy Policy is:
twenty-four, trading as Francinevisuals
Registered in the Netherlands
Chamber of Commerce (KvK): 78698359
Email: hi@twentyfourcreate.com
Website: francinevisuals.com
If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us using the email address above.
2. What personal data we collect
The personal data we collect depends on how you use our website.
When you place an order, we may collect information such as your:
- name;
- email address;
- billing details;
- country or location information;
- order and transaction details; and
- other information necessary to process and fulfil your purchase.
When you contact us, we may process your name, email address and any information you choose to include in your message.
When you visit our website, certain technical information may also be processed. This can include your IP address, browser and device information, pages visited, referral information and information collected through cookies or similar technologies.
We aim to collect only the personal data that is reasonably necessary for the purposes described in this Privacy Policy.
3. Why we use your personal data
Depending on how you interact with Francinevisuals, we may use your personal data to:
- process and fulfil your purchases;
- provide access to digital products;
- process payments and refunds;
- send order confirmations and other service-related communications;
- provide customer support and respond to enquiries;
- operate, maintain and secure our website and webshop;
- prevent fraud, spam and misuse;
- understand how our website is used and improve it;
- maintain appropriate financial, tax and business records; and
- comply with applicable legal obligations.
Under the GDPR, we need a legal basis for processing personal data. Depending on the situation, we may process your information because it is necessary to perform a contract with you, because we have a legal obligation, because we have a legitimate interest in operating and protecting our business, or because you have given your consent.
Where we rely on consent, you can withdraw that consent at any time.
4. Orders and digital products
Our online store uses WooCommerce.
When you purchase a product through Francinevisuals, we process the information necessary to complete your order. This may include your name, email address, billing information, country or location, order details and technical information associated with your purchase.
We use this information to process your transaction, provide access to your digital product, communicate with you about your purchase, handle refunds or support requests and maintain records where legally required.
Because our products are digital, we may also process information necessary to provide and manage access to your download.
5. Payments
Payments made through our webshop are processed using third-party payment providers. Depending on the payment method you select at checkout, this may include payment services provided through WooPayments/Stripe or PayPal.
These payment providers may process information necessary to complete, verify and secure your payment.
Francinevisuals does not receive or store your complete credit or debit card details when those details are handled directly by a payment provider.
Payment providers may process personal data according to their own privacy policies and legal obligations.
6. Website statistics
We currently use Jetpack Stats, provided by Automattic, to better understand how visitors use our website.
Depending on the configuration and use of the service, technical and usage information may be processed, such as page views, referral information, browser or device information and IP-related information.
We use website statistics to understand how our website performs and to help improve its content and user experience.
If we introduce additional analytics services in the future, we will update our privacy and cookie information where necessary.
7. Cookies and similar technologies
Francinevisuals uses cookies and similar technologies.
Some of these technologies are necessary for the website and webshop to function properly. For example, they may be used to maintain your shopping cart, process a checkout, remember certain choices or provide website security.
Other cookies or technologies may be used for statistics or other purposes and may require your consent.
Where consent is required, you can choose whether to allow these technologies through the cookie consent banner on our website. You can also change or withdraw your preferences later through the consent settings.
For more detailed and up-to-date information about the cookies and services used on our website, please see our Cookie Policy (EU).
8. Google reCAPTCHA and website security
We may use Google reCAPTCHA on parts of our website to help protect forms, accounts or checkout functionality against spam, fraud and automated abuse.
The use of reCAPTCHA may involve the processing of technical information by Google.
Where appropriate, reCAPTCHA is managed through our cookie and consent configuration.
We also take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, alteration or disclosure.
9. Sharing your personal data
We do not sell your personal data.
We may share or make personal data available to third-party service providers where this is necessary to operate our website, webshop and business.
Depending on how you interact with our website, these providers may include services involved in:
- website hosting and infrastructure;
- WordPress and WooCommerce functionality;
- payment processing;
- delivery of digital products;
- website security and spam prevention;
- website statistics;
- email and transactional communications; and
- professional, accounting or administrative services.
We only share personal data where there is an appropriate reason to do so, such as providing a service you requested, operating our business, complying with a legal obligation or protecting our legitimate interests.
10. International data transfers
Some of the service providers we use may process personal data outside the European Economic Area (EEA), including in the United States.
Where personal data is transferred outside the EEA, appropriate safeguards or other lawful transfer mechanisms are used where required under applicable data-protection law.
11. How long we keep your personal data
We do not intend to keep personal data longer than reasonably necessary for the purposes for which it was collected.
Order, invoice, payment and transaction information may be retained for the period necessary to comply with applicable tax, accounting and other legal requirements.
Customer-service correspondence may be retained for as long as reasonably necessary to handle your enquiry and maintain appropriate business records.
Technical, security, cookie and statistics data may have different retention periods depending on the service involved.
When personal data is no longer required, we will delete or anonymise it where appropriate.
12. Your privacy rights
Depending on the circumstances and applicable law, you may have the right to:
- request access to the personal data we hold about you;
- ask us to correct inaccurate or incomplete personal data;
- request deletion of your personal data;
- request restriction of certain processing;
- object to certain uses of your personal data;
- request portability of certain personal data; and
- withdraw your consent where processing is based on consent.
These rights are not absolute and may be subject to exceptions under applicable law. For example, we may need to retain certain transaction information to comply with tax or accounting obligations.
To exercise one of your privacy rights, contact us at hi@twentyfourcreate.com.
We may need to request additional information to verify your identity before fulfilling certain requests.
13. Complaints
If you have a question or concern about how we handle your personal data, please contact us first at:
You also have the right to lodge a complaint with a competent data-protection authority.
If you are in the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
14. Third-party websites and social media
Our website may contain links to third-party websites or platforms, including social-media platforms and other external services.
If you follow an external link, the third party may process your information according to its own privacy policy. We do not control the privacy practices of independent third-party websites.
Simply linking to a third-party website or social-media profile does not mean that we are responsible for that third party’s processing of personal data.
15. Children’s privacy
Francinevisuals does not knowingly collect personal data from children where parental or guardian consent would be required under applicable law.
If you believe that a child has provided personal data to us inappropriately, please contact hi@twentyfourcreate.com so that we can review the situation.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example when we change our website, introduce new services or suppliers, or when legal requirements change.
The latest version will be published on this page. The date at the top of the Privacy Policy indicates when it was last updated.
17. Contact
For questions about this Privacy Policy, the processing of your personal data or a request concerning your privacy rights, please contact:
Francinevisuals
Operated by twenty-four
Registered in the Netherlands
Chamber of Commerce (KvK): 78698359
Email: hi@twentyfourcreate.com
Website: francinevisuals.com